Online review websites like Yelp and TripAdvisor have become a major part of the marketing process for a lot of hotels and it is possible to use this, along with your own blog, as the basis for a powerful social media strategy. This and many more reasons are why Hotel use Social Media Marketing. Social […]
Social media marketing can generate highly targeted traffic while enabling you to communicate with and engage your visitors. Benefit from more traffic and improved conversion rates by not only taking your hotel online but by making it a social media hotel.
It is crucial to maintain communication with your past, current and prospective guests throughout the entire process. Send out regular renovation updates through email blasts, photos on Facebook and actively engage with your guests on Twitter. Even if it’s just quick posts like “the new carpet was just placed in the lobby .” Give the guests a reason to follow the social media posts by getting them excited early on.
Social Media Marketing is all about making connections. Making connections with potential clients, current clients and clients after the fact. We recently had a social media success turn into a failure on the part of the hotel. On one of our hotel marketing Facebook pages, we had a future guest reach out to the hotel by saying that they tried to contact the hotel by phone to try and get a nice gift basket put in a room for the bride and groom that were getting married at the property. The phone conversation efforts seemed to fall short with little to no response by the front desk team. The first failure on the part of the hotel.